Date and Time: Tuesday, September 17, 2019 2:00 pm ET
David C. Anderson, VP of Digital Customer Solutions, Employee Benefits at Voya Financial
Mike Gilmartin, Senior Manager at Deloitte Consulting
Mike Shepherd, AVP, Employee Communications Practice at Businessolver
Moderator: Rae Shanahan, Chief Strategy Officer at Businessolver
Thinking of your employees as “customers” is not new. What continues to evolve, however, are the expectations of the customers themselves. The digital landscape—our new normal—has influenced people more than we know.
Today’s employees want and expect to interact with technology and services inside their organization the way they do outside their organization—a true omni-channel experience. When selecting a plan during Annual Enrollment, adding a dependent later in the year or figuring out their co-pay at the doctor’s office, they’re making comparisons to every other digital interaction they’ve had in recent years. They want the benefits equivalent of a modern, sophisticated consumer experience. HR must adapt to meet these expectations and deliver optimal return on their benefits investment.
Join our webinar to learn:
- How the world outside benefits administration has set a high bar for employee expectations and why we must adapt
- How to best use today’s HR tools to create a modern employee benefits experience
- How technology and services can work together to create the experience today’s employees expect